Maatown Privacy Policy

Last updated:

Maatown Services ("Maatown", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use the Maatown mobile application and related services (collectively, the "Platform").

1. Information We Collect

1.1 Personal Information

• Name, email address, and phone number (required for account creation)
• Gender (required during account registration: male, female, other, or prefer not to say)
• Date of birth (required during account registration for age verification and compliance)
• Profile photo (optional, if you choose to upload one)
• User ID (Firebase UID for authentication)
• Display name and account preferences

1.2 Location Information

• Precise location data (when you enable location services for nearby searches, auto driver tracking, or delivery addresses)
• Approximate location (for location-based features and analytics)
• Saved addresses and delivery locations
• Last selected location (to improve service recommendations)

1.3 Transaction and Order Information

• Order history, purchase details, and transaction records
• Delivery addresses and preferences
• Prescription information (for pharmacy orders)

1.4 Content You Upload

• Photos and videos (shop images, product photos, property listings, service provider portfolios)
• Business information (shop details, pharmacy details, service provider information)
• Prescription documents (for pharmacy orders)

1.5 Health Information

• Prescription details and medical information (when you order from pharmacies)
• Doctor booking information and appointment history
• Health-related preferences and requirements

1.6 Job Application Information

• Resume/CV documents uploaded when applying for jobs
• Cover letters and application messages
• Job application history and status
• Call tracking data when contacting employers about job postings

1.7 Device and Technical Information

• Device identifiers (FCM tokens for push notifications)
• Device type, operating system, and app version
• IP address and network information
• Usage analytics and app performance data

2. How We Use Your Information

• To provide, maintain, and improve our services
• To process orders, bookings, and transactions
• To authenticate your identity and manage your account
• To send you transactional notifications, order updates, and service communications
• To personalize your experience and show relevant content
• To enable location-based features (nearby searches, driver tracking, delivery services)
• To facilitate communication between users and service providers
• To verify age eligibility and comply with legal requirements (using date of birth)
• To personalize content and improve user experience (using gender and demographic data)
• To process job applications and connect employers with job seekers
• To analyze usage patterns and improve app functionality
• To detect and prevent fraud, abuse, and security threats
• To comply with legal obligations and enforce our terms

3. How We Share Your Information

3.1 With Service Providers

• We share your contact information (name, phone number) with shops, pharmacies, doctors, auto drivers, and service providers when you place orders or make bookings
• We share your location data with service providers for delivery and booking purposes
• We share prescription information with pharmacies to fulfill your orders
• We share health information with doctors and pharmacies for appointment and order processing
• We share your resume/CV, cover letter, and application information with employers when you apply for jobs
• We share your contact information with employers when you call or apply for their job postings

3.2 Publicly Visible Information

• Content you upload (shop images, product photos, property listings) may be publicly visible in the app
• Business information you provide (shop names, addresses, contact details) is displayed to other users

3.3 Third-Party Service Providers

• Firebase (Google) - for authentication and push notifications
• AWS S3 - for storing images and files
• Google Maps - for location services and maps
• MongoDB - for database storage (if hosted by third party)

3.4 Legal Requirements

• We may disclose information if required by law, court order, or government regulation
• We may share information to protect our rights, property, or safety, or that of our users
• We may share information in connection with a business transfer or merger

4. Data Security

• We use industry-standard encryption (HTTPS) to protect data in transit
• We implement security measures to protect data at rest
• We use Firebase Authentication for secure user authentication
• We regularly review and update our security practices
• However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security

5. Your Rights and Choices

5.1 Access and Correction

• You can access and update your personal information through the app settings
• You can correct inaccurate information at any time

5.2 Location Services

• You can enable or disable location permissions in your device settings
• Disabling location services may limit certain app features
• Auto drivers can control location tracking preferences in the app

5.3 Push Notifications

• You can manage notification preferences in your device settings
• You can opt out of marketing notifications while still receiving transactional messages

5.4 Data Deletion

• You can request deletion of your account and personal data by contacting us
• We may retain certain information as required by law or for legitimate business purposes
• Transaction records may be retained for legal and accounting purposes

6. Data Retention

• We retain your personal information for as long as your account is active or as needed to provide services
• We retain transaction records for legal and accounting purposes as required by law
• We may retain anonymized or aggregated data for analytics and improvement purposes
• When you delete your account, we will delete or anonymize your personal information, subject to legal retention requirements

7. Children's Privacy

• Our Platform is not intended for users under 18 years of age
• We do not knowingly collect personal information from children
• If we become aware that we have collected information from a child, we will take steps to delete it

8. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time
• We will notify you of significant changes through the app or via email
• Your continued use of the Platform after changes become effective constitutes acceptance
• The "Last updated" date at the top indicates when this policy was last revised